Oasis Advanced Wellness Company Return Policy
Most natural health products/supplements have a cumulative effect and therefore it is unrealistic to expect immediate results. Please allow sufficient time for the product to achieve the desired effect. Our products are ordered fresh from the manufacturer weekly or bi-monthly. Because we believe fresh products work best, our product return period may not be as long as many vitamin warehouse companies. After all, who wants to receive a product that has been in another person’s possession for 90 days or even a year! Some of our products have expiration dates that are less than 1-2 years. This is because the product contains no chemical preservatives and must be used as soon as possible after purchase. If you have questions about a product that you recently purchased, we invite you to use our CONTACT US form or call us at 832.295.0560.
“It is the sincerest desire of OAWHealth.com that your experience
with OAW products be a pleasant one.”
What products can be returned?
- Any product that is an Oasis Advanced Wellness, Oasis Serene Botanicals™ or Drucker Labs labeled product. Label will say Oasis Advanced Wellness, Oasis Serene Botanicals™ or Drucker Labs on the label.
- All other products may be returned within the 30-day guarantee as long as they are unopened and the safety plastic wrapping has not been removed.
When do products need to be returned by?
If any of the Oasis Advanced Wellness, Oasis Serene Botanicals™ or Drucker Labs labeled products fail to meet your expectations, they may be returned for refund (less shipping) as long as the product reaches the OAW office before the expiration of the 30 day Refund Policy.
What is the Shipping Return Address?
Oasis Advanced Wellness
3091 College Park Drive
The Woodlands, Texas 77384
How do I return a product?
- Return Authorization Number – Before any product is returned to OAW and before the 30 day return period has ended, you must email us from the Contact Us page in order to receive a RA Number. Since we must have a record of your request, RA numbers are not given out over the phone. Please allow up to three days to receive your RA# by email. OAW will not accept any return packages that do not have an current and complete OAW RA Number displayed boldly on the outside of the package. This includes packages that have been “refused” by the customer. Packages that have expired RA#’s will be refused and sent back to the customer.
- Return all remaining or unused portions of the OAW/Oasis Serene Botanicals™ product including any unopened bottles that you may have purchased.
- Include a copy of the original invoice (proof of purchase) which was mailed to your email address at the time of purchase or a copy of the OAW Packing Slip. You are reminded, at the time of order, that if you do not receive your invoice through email by the next business day, to contact us immediately and we will resend. Please be sure to check your email Spam/Junk file folders for your order invoice. Orders will not be refunded without a copy of the original invoice (proof of purchase) or a copy of the OAW Packing Slip. Please do not call or email to get a copy of your misplaced invoice or packing slip as we do not have full-time staff allocated for this. Postal Delivery Notices from stamps.com, bank statements and/or credit card receipts are not accepted as proof of purchase. Products that are received in our offices without a copy of the original invoice or OAW packing slip will not be refunded and will be RETURNED TO SENDER. No exceptions.
- The OAW/Oasis Serene Botanical’s product return must be received in the OAW offices during OAW normal business hours within 30 days (before or on) from purchase date. We are not responsible for returns that are incorrectly addressed, do not reach our office because of Post Office or carrier delivery error, are delayed because of a holiday or returns that do not reach our office within the 30 day limit. We highly suggest that returned products be sent with delivery confirmation. Please do not use UPS for return packages.
- You will be refunded the full amount of the qualified product purchase price, less shipping costs.
- For returns of 3 or more of the same product a 20% restocking fee will apply.
- PLEASE MAKE NOTE:THE COMPLETE RA# MUST BE BOLDLY DISPLAYED ON THE OUTSIDE OF THE PACKAGE THAT IS BEING RETURNED. IF THERE IS NO RA# CLEARLY VIEWABLE ON THE OUTSIDE OF THE PACKAGE OR THE RA# IS INCOMPLETE, THE PACKAGE WILL BE RETURNED TO SENDER.
- Packages not accepted by the customer and marked RETURN TO SENDER or REFUSED and do not have an RA# displayed boldly on the outside of the package will be discarded.
What shipping method do I use for returns?
Shipping costs are not refundable. The customer assumes responsibility for all product return shipping costs. All return products should be returned using the United States Postal Service with delivery confirmation.
How long does it take to refund my credit card for my return?
Your credit card will be refunded for the purchase prices (less shipping) within 10 business days of receipt of the returned product (does not include holidays & weekends). Please allow your credit card company 5-10 business days to post the credit to your statement.
Please make sure that return packages are packed securely. We are not responsible for product returns that have been damaged because of inadequate packing.
What products are Non-Refundable/Non-Returnable?
- Product(s) returned without a valid & complete Return Authorization (RA) number written clearly on the outside of the box.
- Product(s) returned after 30 days from original shipping date.
- Product(s) returned without a copy of the original invoice (proof of purchase) or packing slip.
- Shipping charges.
- Packages not accepted by the customer marked RETURN TO SENDER/REFUSED and do not have an RA number displayed boldly on the outside of the package.
- Shipping and handling charges for International orders that total $100 or more placed through our shopping cart will be manually added to the customer’s credit card.
- Please make sure that your shipping address is complete and accurate with zip code and country. We cannot be responsible for addresses that are incomplete or inaccurate.
- International orders are shipped via USPS Priority Mail International depending on destination. We will ship Fed-EX if the customer requests and is willing to pay the fees. Please email or call.
- The estimated shipping charge for USPS Priority Mail International is $20 to $50+ (depending upon weight and destination), with an estimated delivery within 10-20 business days depending upon the amount of time spent in Customs. This is only an estimate of shipping charges and delivery time; your actual shipping charges and delivery time may vary.
- Customs charges may apply. Laws are different in every country and it is the customer’s responsibility to check with their respective Customs Office for permission of shipment of specific products. Customers are responsible for any duties or taxes that may apply.
- Once the package arrives in the designated country, that country’s mail/postal policies takes over and at this point we have no control over the time of delivery, nor do we have any tracking ability unless the country scans packages. Most countries do not scan after the package has gone through Customs. Please be aware of this.
- Please be patient, but do email us if you feel like your order is taking an extreme amount of time to get to you. We will be happy to assist in any way possible and will be able to provide you with a US Customs Regulation Number. However, we cannot contact Customs for you or your postal carrier.
- Packages are randomly chosen to be inspected upon entering the Customs Department. When this happens you may incur duties and taxes and delay in the arrival of your package. Please note that Oasis Advanced Wellness has no control over these charges or delays and does not benefit in any way from S&H, import duties, or taxes that you are charged.
- Once Customs has opened a package we cannot be responsible for the condition of products upon arrival to the customer. This includes spillage, missing products, etc. OAW cannot replace any product lost or damaged by Customs and cannot refund any shipping charges.
- Any replacement orders will be the sole responsibility of the purchaser and all charges including shipping will apply to the reshipment.
- Please do not ask us to write “gift” or anything else on the Customs label that indicates the product is something that it is not. Companies who make this a practice are in jeopardy of being denied the privilege of shipping overseas.
- We do not accept returns for International orders since it is likely that the return guarantee of 30 days will be fulfilled before the product makes its way back to our offices.
International Shipping Restriction, Import Restrictions, Customs Restrictions
- It is the responsibility of the customer to make sure they are allowed to import nutritional supplements/products from the U.S.A. into their country.
- If the Customs Agency in your country returns your order to us, either because you did not have the permission to import such supplements or because such supplements are banned/prohibited in your country, we will refund to your credit card the total purchase price minus shipping charges, minus 20 percent re-stocking fee, and minus any quarantine fees or warehousing fees, assessed by the customs department in your country. The returned product must arrive in our office within the product 30 days return guarantee.
- Once again, please check with your country’s customs department to make sure you are allowed to import nutritional supplements/products from the USA before placing your order. If the order is confiscated by Customs and not returned to us or does not reach us by the 30 day return guarantee, you will not receive any refund and you accept full responsibility for the confiscated order.
- Please do not call and ask us if we ship to a certain country. It is the customer’s responsibility to know if they can import our products into their country.
Please be aware: Customs randomly inspects and stops certain packages from entering a country and you must accept all financial responsibility for your order.
International shipping charges are non-refundable.
We do not ship to Germany, Andorra, Nigeria, North Korea, Iran, Ghana, Kyrgyzstan, Kazakhstan and Cuba.
Supplements are restricted for import to a 90 day supply in some countries
and must be for your own personal use. Losses incurred due to exceeding
your country’s limitations will not be refunded.