Customer Service – We Are Here To Help You
Excellent customer service is very important to all of us at Oasis Advanced Wellness. We are here to help you and to make sure your experience with OAWHealth.com is pleasant and uplifting. If you have questions about products or need help with placing your order, please contact us and ask for help. Our Customer Service Department is open from 10:00 AM – 5:30 PM (CST) Monday – Friday. At Oasis Advanced Wellness we consider it a privilege to partner with you on your journey to wellness.
At Oasis Advanced Wellness, our mission and focus is to:
- educate about the benefits of optimum health and wellness.
- educate how to achieve wellness using natural and non-toxic means.
- provide fresh, non-toxic, safely-packaged, high performance products.
- provide natural health products used successfully by practitioners and healthcare professionals.
- provide products that are distinctive in quality, used in clinical settings and thus proven for effectiveness.
- provide products which have been thoroughly researched for effectiveness, safety and performance.
- provide products chosen with the customer’s well-being and safety in mind.
- not be just another vitamin/supplement company.
- provide products that are organically certified, wild-crafted or as pure and close to a natural state as we can obtain.
- provide products containing the highest and safest level of supplemental nutrients available.
- be your reliable and comprehensive go-to source for natural health/wellness information and cutting-edge health products.
- pledge to our customers a 100% product quality guarantee.
By offering a selection of highly different, top-quality and practitioner endorsed health and wellness products–and then standing behind them with our 100% Quality Guarantee–we believe we’re meeting our mission while helping to make life healthier and more enjoyable!
Oasis Advanced Wellness accepts the following major credit cards and debit cards: Visa, MasterCard and Discover.
To pay by money order, please print out your completed Shopping Cart order page and mail to the following address with your money order:
Oasis Advanced Wellness
3091 College Park Drive
The Woodlands TX 77384
We are only able to accept USPS money orders. To determine the amount required for your payment use the subtotal amount from the Shopping Cart page and add local sales taxes for Texas residents only. Please understand that paying by money order will slow down your order as items will not be shipped until money orders are received and clear our bank.
MISTAKES | COMPLAINTS
If you are happy with the service and products from Oasis Advanced Wellness please tell your friends! If you are not fully happy with the service/products you have received please tell us.
We have in place a complaints and disputes resolution procedure. If you are unhappy with any aspect of the service you have received please fill out the Contact Us form.
We will – Respond within 3 business days (holidays not included) and advise on our course of action.
DAMAGED | MISSING PRODUCTS
Damaged or missing products must be reported to the OAW offices within 24 hours of confirmed delivery. We cannot assume any type of responsibility for damaged or missing items that are not reported to us within one day of delivery.
SHIPPING METHODS AND CHARGES
Orders are processed and shipped during regular business hours (Monday through Friday 10:00 AM – 5:00PM CST, excluding holidays). We find that 95% of our customers that live within the continental United States receive their order within two to three business days of shipment.
Please make sure your shipping address, phone number, email address and requested shipping method are correct before you submit your order. Please check your order invoice confirmation (received immediately by email after the order is placed) carefully as it is a result of the information you have entered. We cannot be held responsible for incorrectly entered information. Please see below regarding additional shipping charges as a result of incorrect addresses.
All orders within the USA and its territories are shipped through the United States Postal System using Priority Mail. We also offer FedEx shipping if chosen by the customer. All FREE SHIPPING packages are sent through the USPS using Priority Mail. Upon shipment of your order, a USPS Tracking Number or FedEx tracking number is sent to the email address provided on your invoice. Please check your junk/spam folders for these emails before calling us about a tracking number. The USPS does not provide a way to instruct the mail carrier (in advanced) of special delivery instructions. We suggest that you make arrangements with your personal mail carrier, in advance, of any special delivery instructions (where to leave package, etc.). OAW is not responsible for stolen or misplaced packages after the USPS provides electronic delivery confirmation. Please make sure the shipping address is correct, the recipient knows the package is coming and that the location is suitable for daytime delivery of packages. If a package is not deliverable for any reason, it may be shipped back to us by the carrier. This constitutes an unauthorized return (please see return section below).
REFUSED Shipments – Customer Refused packages that do not have an OAW RA# written on the outside of the package will be refused and returned to the customer. All return packages must have an OAW RA#.
Next Day/Over-Night and US Priority Mail Delivery Conditions
We do offer next-day shipping for USPS Express Mail. Be aware that the USPS does not guarantee Express Mail delivery. However, if the package is shipped before 3:00 p.m., chances are greater for next day delivery.
USPS Priority Mail Service: Orders placed on Friday are processed the following Monday. Most customers will have their order within 2-3 business days after shipment. Our experience has been that most Texas customers receive their shipment in 1-2 days.